BrightSpring Health Services

INTAKE/OUTREACH SPECIALIST

Job Locations US-NC-CHARLOTTE
ID
2022-88497
Line of Business
Equus Workforce Solutions
Position Type
Full-Time
Pay Min
USD $20.00/Hr.
Pay Max
USD $22.15/Hr.

Our Company

Equus Workforce Solutions

Equus Logo_VER_1250x667

Overview

Creating Opportunities. Changing Lives.

 

Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems change, including quickly adapting to changes in legislation, job seeker demographics and market and industry changes. We work every day to change lives, advance economies and help communities thrive.

 

If this is your passion, join us. Start here. Let us take you where you want to go.

Responsibilities

In this Eligibility Specialist role, you will be an integral part of the Operational team, responsible for conducing initial intakes, orientations, and/or informational sessions for potential participants. In this role, you will be responsible for completing the intake process and performing quality control to ensure that eligibility documentation is complete. This role requires that you disseminate labor market information and information regarding Workforce Development Services, Temporary Assistance to Needy Families (TANF), Food Stamp Employment and Training (FSET), Workforce Investment Opportunity Act (WIOA), Child Care and Development, Job Cops, Trade Adjustment Assistance (TAA), Unemployment Insurance and supportive services as needed. You will also be responsible for interviewing and assessing each participant to gather information on their education, background, prior work experience, skills, interests, and short/long term employment goals for the purpose of determining suitability for enrollment.

 

In this role you will:
• Monitor performance reports to ensure all services and data entry are entered timely and accurately
• Create and maintain program participant files with up-to-date documentation as required by program regulations and local policies and procedures
• Ensure case notes are entered in the identified operating system to reflect service delivery
• Ensure all participant updates are entered in the appropriate application the same day in accordance with program regulations, policies, and procedures

• Explain program services and expectations and collect and maintain applicants’ eligibility documents
• Refer participants to partner programs for alternative services

Qualifications

You are a self-motivated and flexible team player. You consider yourself to have strong computer, conflict resolution, and communication skills. You have experience in interviewing and employment counseling. You take pride in your understanding and awareness of the needs of disadvantaged individuals and other persons who face barriers to employment. You have in-depth knowledge of eligibility criteria and public employment and training programs. You have a high school diploma or GED and are ready to make an impact.

 

Want to stick out above the rest? We’d be blown away if you have previous experience working with individuals from a diverse range of backgrounds or knowledge of workforce center programs (WIOA, TANF, SNAP, Youth).

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.

Salary Range

USD $20.00 - $22.15 / Hour

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