Equus Workforce Solutions

The Deputy Director provides leadership and oversight for the case management operations. The Deputy Director is responsible for ensuring case management quality meet expectations and collaborates across departments to help the project meet performance expectations. Works directly with the Project Director or Designee, and other department heads, to make certain the program is meeting contract goals and requirements. The Deputy Director leads a team of managers, or supervisors dedicated to ensuring that case management services are provided in a responsive, outcome-focused and client-centered manner, and those directives from the Project Director and/or the funding client relative to case management, enrollment, and customer service are implemented and monitored.

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manages communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director 
• Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports  
• Effectively collaborate with departments for program development and information dissemination 
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
• Other duties as assigned

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
• Must be process-driven, analytical, and solution-focused
• Must be a team player and model LEGACY Principles
• Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
• Strong written and oral communication skills
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
• Must possess and maintain a good driving record and meet company driving requirements

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.

USD $74,000.00 - $78,000.00 / Year