BrightSpring Health Services

DIRECTOR, NURSE CONSULTING SERVICES

Job Locations US-KY-LOUISVILLE | US-MA-BOSTON | US-TX-DALLAS | US-FL-ORLANDO | US-IL-CHICAGO | US-AZ-PHOENIX
ID
2022-71250
Position Type
Full-Time
Line of Business
PharMerica

Our Company

PharMerica

PharMerica Logo_1250x667

Overview

The Director, Nurse Consulting Services has overall management responsibilities for the nurse consulting team. He/She has responsibility for all new and existing nurse training and education activities. The Director works with other department personnel at a strategic level to communicate, create, and finalize field service activities. Critical to this process is a clear understanding of the customer’s unique needs and our ability to communicate internally the nuances associated with servicing each customer.

The ideal candidate will have experience in Nursing Management in a long term care or skilled nursing environment.

Responsibilities

  • Overall management responsibility for the team and oversight of all nurse consulting services for existing customers.
  • Manage activities and resources among the department as they conduct all new nurse consulting
  • Act as the Customers contact and liaison between the customer’s new internal contacts including: Pharmacy director, Consulting Pharmacist, Account Managers, Billing Office, Medical Records, and Nurse Consulting Services team
  • Identify and manage any “gaps” between actual delivery and customer expectations, develop escalation pathways to communicate and resolve problems
  • Develop service metrics and reports that provide senior management insight into the customer experience and identify potential issues
  • Work in consultative role with internal departments to develop and communicate nurse consulting services processes
  • Provide or facilitate all customer trainings and in-services
  • Act as customer advocate during the implementation process and delivery of all PharMerica trainings and services
  • Provide metrics enforcement while developing and attaining corporate, department, and personal goals
  • Performs other tasks as assigned
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

Education/Learning Experience

  • Required: BA/BS or equivalent experienc

Work Experience

  • Required: Pharmacy, Nursing or Customer Service experience required.
  • Desired: Preferred experience in Long Term Care setting; Previous field service, supervisory experience, and/or project management experience is desired.

Skills/Knowledge

  • Required: Ability to professionally communicate contracted customer goals and directives to defined team members; Excellent communication and customer relationship skills; Technologically savvy & intermediate or above computer skills; Familiarity with managing with metrics; Familiarity with P& L

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication.  PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.  PharMerica is one of the nation's largest pharmacy companies.  PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.  For more information about PharMerica, please visit www.pharmerica.com.  Follow us on FacebookTwitter, and LinkedIn.

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