BrightSpring Health Services

QUALITY ASSURANCE ANALYST/CONTRACT MANAGER

Job Locations US-IL-CENTRALIA | US-IL-TILTON
ID
2020-6798
Line of Business
ResCare Residential Services

Our Line of Business

ResCare Residential Services_light green

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

Responsibilities

  • Manage and update internal tracking systems (WORCS, HIRE)
  • Review case files to ensure compliance with contractual agreements
  • Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs including Lajet, Workforce Innovation Fund, and other City funded projects
  • Assist with the development, implementation and enforcement of quality assurance plans
  • Conduct Company Best In Class standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
  • Recommend corrective actions; implement corrective action plans, regarding overall project success
  • Provide monitoring reports and customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
  • Prepare responses for all City, State and Federal monitoring reviews
  • Coordinate partner program meetings
  • Conduct partner trainings to align with Boards workforce system design
  • Develop and maintain Standard Operating Procedures
  • Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
    • Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
  • Participate in the development and maintenance of standard operating procedures
  • Contract review and management
  • Direct related work experience in quality control or performance monitoring
  • Familiarity with applicable federal, state and local laws and regulations
  • Accustomed to complex, fast-paced and confidential work environment
  • Excellent written and verbal communication skills including understanding the legal language of contracts
  • Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
  • Must establish and maintain effective working relationships with, and among, all personnel
  • Must support the mission of the Company
  • Must be able to work occasionally long or extended hours, including weekends
  • Must maintain the confidentiality of all information housed in the division
  • Other work-related duties as assigned

Qualifications

  • Master's Degree preferred. Bachelor's Degree required in human services related field or three years equivalent work experience and a minimum of two years of contract experience
  • Must have managed federal programs
  • Must pass State criminal background check and drug screen
  • Must be able to pass Office of Motor Vehicle check and be insurable through the Company's automotive liability carrier.  Must provide own transportation and maintain proper vehicle registration, vehicle inspection and insurance
  • Must be able to tolerate frequent periods of high stress, heavy workload and multiple priorities
  • Must be able to hear, see and communicate effectively with participants
  • Extensive standing, sitting, computer, phone, and desk work required; work primarily in a defined office environment with specified hours, although flexible hours may be required
  • Must be able to interact one-on-one and in groups with individuals from a diverse range of backgrounds
  • Availability for occasional out-of-office meetings, conferences, and other events may be required; travel may be required

About our Line of Business

ResCare Residential Services has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability.  Our community living services are provided with several thousand programs and a comprehensive range of high-quality services, including: community living, adult host homes for individuals regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, foster care and day programs. Our affiliates include Brightway Community Living and A Place To Call Home, among others.  For more information, please visit www.rescare.com/residential-services.

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