BrightSpring Health Services


Job Locations US-NY-BRONX
Position Type
Line of Business
Equus Workforce Solutions
Pay Min
USD $24.00/Hr.
Pay Max
USD $25.00/Hr.

Our Company

Equus Workforce Solutions

Equus Logo_VER_1250x667


The Community Coach, serves as the point person for partnering with local community-based organizations in order to create an inbound pipeline of job-ready candidates for the Center and to increase community awareness of the City's workforce development system. The Community Coach engages 25 - 40 community partners on a regular basis. The Community Coach works closely with the Manager of Special Initiatives, Account Managers and, other members of the leadership team to promote a business-driven model of job placement. He or she also works with staff and other stakeholders to ensure effective implementation of program processes and policies that directly impact the Community Partners team work and/or general center operations. This position reports to the Manager of Special Initiatives. The Workforce1 Career Center system operates in coordination with the New York City Department of Small Business Services and the New York State Department of Labor to provide recruitment, job training and business services through a variety of programs and locations throughout the five boroughs. The Workforce1 Career Center require the attention of professionals who are able to support major change initiatives, as well as ensure the success of a business-driven system.



  • Ensure a regular program of communication, education and support to Community Partners that keeps the flow of candidates growing in both numbers and quality. Involve other Center departments as appropriate to achieve these goals
  • Regularly engage with the Community Partner staff at other Workforce1 centers to share best practices and explore opportunities to work together for increased effectiveness and efficiency
  • Communicate regularly with the Career Advisors and Account Managers about local partners who can provide services to jobseekers with barriers to employment
  • Hold Community Partner staff to performance expectations through regular formal evaluations and informal feedback
  • Enter and analyze Worksource1 data to ensure that community partner referrals are properly tracked and meet Strategic Operating Plan goals.
  • Strategically facilitate Employer-driven job placements as an active member of the Center’s senior leadership team
  • Work closely with the boroughwide team to develop, document, implement and continually refine a strategic approach to sourcing, engaging and leveraging the strengths of a wide variety of community partner organizations that can provide a steady flow of interview ready job seekers for the majority of the Center’s recruitment needs
  • Work with the Director-Sales & Recruitment to stay informed of jobs in demand and in the pipeline to best match partner referral efforts to ongoing and upcoming job orders
  • Engage all community partners on a regular basis in one-on-one dialogue about referrals and other programmatic offerings; maintain at least two contacts per organization
  • Actively stimulate and manage the inbound partner referral process, including, but not limited to, sending Weekly Job Blasts to community partners; running Fast Track orientations; and providing timely feedback to partners on all inbound referrals
  • Actively search for and engage a wide variety of educational, vocational and social service community partners whose populations can best deliver interview ready job candidates. Strategically target engagement to match the Center’s Sales & Recruitment strategy
  • Serve as the center’s community liaison, developing and communicating a deep understanding of the locality through attendance at community and partner events.
  • Identify community partners whose services can be utilized by jobseekers and coordinate with the Assistant Director-Career Advisement to establish an outbound referral process



  • At least three years of professional experience in an outreach role, preferably with government, professional or community-based organizations
  • Strong outreach skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
  • Ability to create buy-in and resource allocation outside direct reports
  • Excellent verbal and written communication and interpersonal skills
  • Ability to gather and synthesize information from a wide variety of people and sources
  • Excellent strategic thinking, operations and analytical skills
  • Proficiency in Microsoft Office with high proficiency in Microsoft Excel
  • Extensive knowledge and curiosity of New York City neighborhoods and community-based organizations, including the services they provide and the challenges they face
  • Ability to track and interpret quantitative metrics related to programmatic goals

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit

Pay Min

USD $24.00/Hr.

Pay Max

USD $25.00/Hr.


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