BrightSpring Health Services

CLIENT TECHNOLOGY ANALYST

Job Locations US-FL-TAMPA
ID
2020-3829
Line of Business
PharMerica

Our Line of Business

PharMerica logo_no tag

Overview

Accelerate your career!  We apply innovative solutions that improve patient outcomes through some of the industry’s best and brightest business professionals, innovators and clinicians.  Right now, we have an exciting opportunity for you to join our team as a Client Technology Analyst.

Responsibilities

  • Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment.
  • Image desktops, laptops, terminals, install software, encryption and configure user profiles.
  • Hardware replacement rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal.
  • Trouble shooting network issues within the environment using networking fundamentals, concepts, practices and procedures.
  • Document and track to resolution all customer support request/issues within ServiceNow ticketing system.
  • Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team.
  • Works with Client Technology team and Management to develop and document accurate operating procedures.
  • Install and configure BOS controllers, IBM printers, Twinax and IP terminals, Symbol barcode scanners ensuring full functionality and connectivity to IBM AS400 system.
  • Identifies, researches, and resolves technical problems for IBM AS400 peripheral equipment (controllers, terminals, printers, barcode scanners, etc.) by reviewing job logs, manuals or via the Internet.
  • Works on one or more projects concurrently as project team member.
  • Performs other tasks as assigned.

Qualifications

Education/Learning Experience:

  • Required:  Associates degree or equivalent work experience in technology field.
  • Desired:  Bachelor’s degree in computer related field.

Work Experience:

  • Required:  Minimum 2 years of experience in a technical support role within an information technology department.
  • Desired:  IT customer care background, hands on end user support experience, VDI or thin client experience.

Skills/Knowledge:

  • Required:  Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows XP and Windows 7 operating system; working knowledge of MS office applications; Word, Excel, PowerPoint, Access and Outlook; configuration knowledge of peripheral equipment such as printers, scanners and mobile devices; trouble shooting, diagnostic and analytical skills. 
  • Desired:  Technical document creation experience, AS400 printer configuration experience.

Licenses/Certifications:

  • Required:  Driver’s license; A+ Certification.
  • Desired:  MCDST, MCSE certification, CCNA Certification.

Behavior Competencies:

  • Required:  Teamwork, customer service, dependability, organization, time management and planning, analytical problem solving.

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication.  PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.  PharMerica is one of the nation's largest pharmacy companies.  PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.  For more information about PharMerica, please visit www.pharmerica.com.  Follow us on FacebookTwitter, and LinkedIn.

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