BrightSpring Health Services


Job Locations US-AZ-PHOENIX
Position Type
Line of Business

Our Company

PharMerica Logo_1250x667


Responsible for supervising the day-to-day operations of the ValueMed Pharmacy. Monitors productivity and performance standards, plans and directs work flow and project assignments to ensure timely delivery of accurate and cost-effective medications to the residents.


• Ensures that the residents and communities are provided with the highest levels of pharmacy and customer service.
• Monitors productivity and performance standards of the ValueMed Technicians to ensure service standards are met.
• Plans and directs work flow and project assignments.
• Supervises the entry of accurate and timely data into computer system to facilitate the dispensing of prescriptions and obtaining reimbursements/payments.
• Supervises and participates in orientation, training, competency assessment, and evaluation of ValueMed technicians.
• Address staff concerns and day to day operations, systems, customer service, quality and professional issues which includes ensuring all ValueMed technicians have necessary state certifications, as required by individual state regulations.
• Ensures completion of necessary information from entry sheets, electronic orders and medication orders for data entry and account setup in system.
• Works with Pharmacy Directors, and Client Billing Services Offices (CBSO) to resolve customer concerns/issues.
• Works with associates in other functional areas, account management representatives and regional operations to resolve customer concerns.
• Performs customer satisfaction calls as needed.
• Works with other functional areas to resolve customer problems, document problems in designated database, and notify appropriate parties of what action(s) need to be taken.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Learning Experience
• Required: Bachelor’s Degree

Work Experience
• Required: Minimum 1-2 years of experience in retail or LTC pharmacy.
• Required: Minimum 1-2 years of supervisory experience.
• Required: Minimum 1-2 years of customer service experience.
• Preferred: Minimum 1-2 years of data entry experience.
• Desired: Experience with admissions and collections.

• Required: Ability to communicate effectively. Skilled in operating a computer. Skilled in performing detailed work.

• Preferred: State registered/licensed Pharmacy Technician
• Desired: National PTCB certification.

Behavior Competencies
• Required: Results driven; Detail oriented; Organization and Planning; Commitment to lead and improve the skills/knowledge of both self and others; Accountability for actions, decisions; Effective communicator


About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication.  PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.  PharMerica is one of the nation's largest pharmacy companies.  PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.  For more information about PharMerica, please visit  Follow us on FacebookTwitter, and LinkedIn.


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