Operational Leadership & Facility Relationship Management

·         Serve as primary point of contact for ALF or SNF administrators and facility leadership across the region.

·         Strengthen building penetration support client satisfaction, and lead issue resolution related to patient care, provider interactions, or operational barriers.

·         Ensure ALF or SNF operations meet industry standards, organizational policies, and regulatory guidelines.

·         Support state and federal survey preparation and on-site operational compliance.

Provider Scheduling, Coverage & Logistics

·         Create and manage provider schedules and facility coverage across the region, ensuring continuity of care.

·         Maintain accurate 24/7 call rotations, provider PTO tracking, and backup coverage plans.

·         Optimize geographic routing to reduce provider travel time and increase visit efficiency.

·         Facilitate onboarding and shadowing schedules for new clinicians; manage credentialing, collaborative agreements, and provider access to buildings and systems.

Performance Monitoring & Productivity Management

·         Monitor and analyze KPIs including:

·         Visit volume, home‑visit completion rates, and patient panel size

·         Readmission rates

·         Preventive care metrics and value‑based care compliance

·         Same‑day/urgent visit responsiveness

·         Review and operationalize dashboards supporting provider productivity, geographic efficiency, and quality outcomes.

·         Conduct monthly/quarterly performance reviews with Regional Clinical Directors; identify trends, gaps, and opportunities for improvement.

·         Support providers in closing gaps in care and meeting quality measure expectations (e.g., HEDIS, STAR ratings).

Administrative Oversight & Financial Processes

·         Manage regional expenses, payroll, CME tracking, reimbursement, and supply ordering.

·         Oversee account access, track credentialing, manage collaborative agreements, and support patient intake workflows.

·         Implement operational policies and ensure adherence to organizational best practices.

·         Support budget monitoring, cost controls, and optimization across regional operations.

Provider Support & Cross-Functional Collaboration

·         Act as a resource for clinicians regarding workflows, processes, and medical group policies.

·         Partner closely with Regional Clinical Directors to support provider retention, engagement, and performance accountability.

·         Collaborate with schedulers, performance analytics teams, and leadership to streamline operations and improve patient access.

·         Address provider concerns, operational barriers, and workflow inefficiencies proactively.