Clinical Education & Patient Training

• Evaluate, educate, and train patients, caregivers, and facility staff on Amerita services, infusion therapies, and care delivery within home or alternate-site settings.
• Provide in-person and virtual patient education to promote therapy understanding, safety, and independence.
• Conduct patient assessments and evaluations to support appropriate placement into home infusion or alternate-site care.
• Deliver initial therapy education and support therapy initiation activities as needed.
• Ensure timely and accurate documentation of patient education and clinical interactions using company systems and technology.
• Support development and utilization of patient education materials and communication tools.

Transition Support & Care Coordination

• Coordinate patient transitions from hospital to home or alternate care settings in collaboration with facility staff, providers, and internal teams.
• Partner with Clinical Sales Executives to ensure patients are clinically prepared for discharge and therapy initiation.
• Gather and communicate relevant pre-admission and insurance information to support service initiation.
• Facilitate continuity of care by ensuring therapy education, supplies, and clinical readiness are aligned prior to discharge.
• Serve as a clinical resource supporting transition planning and patient readiness across the care continuum.

Education, Training & Sales Enablement

• Partner with SAEs and CSEs to provide clinical expertise during customer engagements, educational programs, and growth initiatives.
• Deliver in-services, continuing education (CEU) programs, and clinical training sessions for internal staff and referral sources.
• Support onboarding and ongoing competency development of field sales and clinical team members.
• Identify clinical education opportunities that improve referral confidence and increase transition success rates.
• Collaborate with sales leadership to understand educational needs and develop programs that support growth and patient transition volume.

Internal Collaboration & Clinical Support

• Act as a clinical liaison between pharmacy, sales, nursing, and operations teams to ensure consistent clinical messaging and best practices.
• Provide clinical consultation and subject-matter expertise to internal stakeholders.
• Align educational support geographically to meet regional operational and sales needs.
• Serve as backup clinical support when needed to ensure continuity of patient education and service delivery.
• Facilitate communication of clinical updates, therapy changes, and education initiatives across teams.

Performance, Documentation & Compliance

• Maintain confidentiality of patient and proprietary information in accordance with HIPAA and company standards.
• Ensure all education and training activities comply with regulatory, accreditation, and organizational requirements.
• Maintain accurate documentation of education, competency, and transition activities.
• Support data collection and reporting related to patient education and therapy transition outcomes.
• Demonstrate professional collaboration and customer-focused service with patients, referral partners, and internal teams.