·       Access to Care & Family Engagement

·       Serve as the primary point of contact for individuals and families seeking ABA therapy services, supporting timely and equitable access to care

·       Provide a welcoming, respectful, and person-centered introduction to the organization, services, and care processes

·       Respond to intake inquiries via phone, email, and referral platforms in a timely and professional manner

·       Collect, review, and organize intake information (demographics, insurance details, referrals, and relevant records) to support efficient clinical review and authorization processes

·       Communicate next steps, timelines, and expectations clearly to families to support informed decision-making and transparency

·       Collaborate with clinical, scheduling, and operations teams to support smooth transitions from intake to service initiation

·       Continuity of Care & Communication

·       Support continuity of care by ensuring accurate handoff of intake information to clinical teams

·       Monitor intake pipelines and waitlists and communicate access-to-care trends or barriers to leadership

·       Maintain consistent, professional communication with families throughout the intake process

·       Ethical & Person-Centered Practices

·       Interact with families in a manner consistent with ethical ABA practice, including respect for dignity, privacy, cultural responsiveness, and informed consent

·       Provide accurate, non-clinical information about services while deferring clinical questions to appropriate licensed or credentialed staff

·       Maintain confidentiality and adhere to HIPAA and organizational privacy standards

·       Documentation & Quality Support

·       Maintain accurate, complete, and timely documentation within the electronic health record (EHR) and intake systems

·       Follow established intake workflows and quality standards that support clinical oversight, utilization management, and compliance

·       Participate in training related to documentation standards, quality improvement, and ethical service delivery

·       Support organizational quality initiatives by ensuring intake data is reliable and audit-ready

·       Community Outreach & Stakeholder Engagement

·       Support relationship-building with referral sources and community partners in alignment with organizational values and quality standards

·       Proactively identify and initiate outreach opportunities with community organizations, schools, and referral partners to build meaningful partnerships and expand access to care

·       Take an active role in planning and coordinating company‑hosted events for clients, families, and community partners, ensuring events are well‑organized, engaging, and aligned with organizational values

·       Represent the organization professionally at community events, conferences, school events, and outreach activities

·       Coordinate event logistics, including registration, materials, scheduling, and follow-up

·       Provide general information regarding services, referral pathways, and access to care to community stakeholders

·       Track outreach activities and assist with reporting on engagement and referral trends