PharMerica

The eMAR Integration Support Manager is responsible for overseeing the lifecycle support of eMAR integrations with our pharmacy dispensing systems, managing a remote support team and collaborating with internal and external stakeholders to ensure integrations remain functional and streamlined. The role requires technical knowledge of healthcare interoperability standards, eMAR systems and long-term care pharmacy operations.

 

This is a remote opportunity and applicants can reside in any State within the Continental USA.

Schedule: Monday - Friday

 

Join our PharMerica team!  PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients.  We offer a non-retail pharmacy environment.  Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! 

 

 

PERKS of this eMAR Implementation Manager Opportunity:

 

• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Flexible schedules
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment

 

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

 

If your passion is service excellence and top-quality care come join our team and apply today!

 

*Position will be posted for a minimum of 7 business days

• Leads and mentors a team of 4-6 remote support specialists.
• Manages the performance and development of team members.
• Ensures that all team members are trained in both technical and customer support skills.
• Manages inbound and outbound Tier 1 technical support requests, ensuring timely resolution.
• Acts as an initial point for integration and systems issues for internal support structures such as account management, operations, or sales.
• Maintains internal and external customer-facing documentation for eMAR integrations and processes.
• Manages internal projects related to data delivery
• Monitors key performance metrics (KPIs) including ticket volume, response times, resolution rates and root cause findings and solutions
• Reports on performance metrics on a weekly, monthly, quarterly and annual basis
• Collaborates with interdepartmental teams to streamline processes and improve customer outcomes related to integration and support

• Bachelor's degree or equivalent experience required
• 5+ years of experience in project management and technical support required
• Knowledge of eMAR/EHR systems like PointClickCare, QuickMAR, MatrixCare, Yardi, etc required
• Understanding of Healthcare Interoperability standards (HL7, NCPDP) required
• Strong proficiency in core Microsoft Suite as well as a basic understanding of Microsoft Power Apps required
• Experience in long-term care pharmacy operations preferred 
• Familiarity with FrameworkLTC, QS1, AS400, ServiceNow, DocuTrack/ECM, or other commonly used pharmacy systems preferred

PharMerica is a full-service pharmacy solution providing value beyond medication.  PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.  PharMerica is one of the nation's largest pharmacy companies.  PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.  For more information about PharMerica, please visit www.pharmerica.com.  Follow us on Facebook, Twitter, and LinkedIn.

USD $69,000.00 / Year