OnePoint Patient Care

Logistics / Dispatch Supervisor

• Hires, trains, and supervises dispatch staff in Arizona and Illinois
• Manages scheduling of dispatch staff to ensure proper coverage throughout the day
• Monitors and ensures that current processes and procedures are being followed within delivery department
• Responds to and find solutions to logistic issues that are identified
• Communicates effectively to pharmacy and service delivery teams regarding logistical concerns
• Ensures high quality and accuracy of customer deliveries
• Routinely trains and mentors courier partners and drivers on the importance of customer when delivering to hospice patients
• Works to implement cost saving initiative within logistics department and with courier partners (i.e. consolidating run times, etc.)
• Assists courier partners with route scheduling to maximize efficiencies and timeliness of deliveries
• Confers with customers and team members to resolve questions, problems and requests (i.e. calls from nurses, patients, NOHs, address changes)
• Facilitates and manages mail order deliveries
• Advises team members and coordinate accident protocol/procedures
• Quality control of deliveries in each of our pharmacy markets
• Communicates and provides information to supervisors, co-workers, and pharmacy team members, providing feedback, comments, questions, concerns
• Exceeds quality customer service standards by phone and in person

• Bachelor’s Degree in Business, Economics, Finance, Communications, or related field
• Four or more years’ experience in Transportation, Logistics, and Distribution
• Experience managing or supervising transportation and logistics functions
• Strong proficiency in MS Excel, Word, and PowerPoint

About OnePoint Patient Care
 
OnePoint Patient Care is the nation’s leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for more than 32,000 patients per day. Through its Concierge PBM, Next Day Valet mail order and Direct Express local services, OnePoint serves more than 350 hospice programs and is available in 50 states.
 
OnePoint was one of the first pharmacies to begin serving the hospice industry when the Medicare hospice benefit began in the 1980s. Today OnePoint has grown to be one of the leading national hospice pharmacies with 15 locations strategically positioned throughout the United States, with additional plans for expansion. For additional information on what OnePoint can do, visit www.oppc.com or call (866) 771-OPPC. Follow us on Facebook, Twitter, and LinkedIn.

Reports To: Division President – OPPC

Supervises: Shipping/Receiving Staff

USD $52,000.00 - $66,560.00 / Year