Amerita

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.  

The Patient Engagement Supervisor will monitor and provide staffing direction in their specific workflow vertical. They will work closely with their Patient Engagement Manager to ensure completion of all tasks in their designated vertical and meeting goals. Responsibilities include, but are not limited to; scheduling, adjusting personnel to meet work volume needs and service levels, training, employee coaching, and performance management, including disciplinary action when needed.

 

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays 

• Supervises patient engagement staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover Communicates effectively with coworkers and customers, and successfully resolves issues
• Assists manager in day-to-day call center operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills
• Manages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting
• Works with management to control operating expenses by effective utilization of personnel, equipment, and supplies to maintain and improve services within approved budget
• Works with patient engagement management to gain a thorough understanding and working knowledge of job functions performed by each team member
• Works with patient engagement management to recruit, select, hire, orientate, develop, and train new associates
• On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for technician staff
• In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to associates performing at substandard levels
• Works with Patient Engagement Manager and/or Director of Operations on other responsibilities, projects, implementations, and initiatives as needed
• Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices
• Compliance with professional practice and patient confidentiality laws
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

• High School Diploma or GED required
• Bachelor’s Degree, Advanced Certified Pharmacy Technician, Licensed/registered pharmacy technician or as required by state law, previous experience in Pharmacy, Nationally Certified Pharmacy Technician desired
• 3+ years pharmacy experience, previous leadership experience required
• 5+ years pharmacy experience, Previous supervisor experience desired
• Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology, advanced typing, math and analytical skills required
• Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills desired
• Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great timemanagement skills, leadership required

• This position requires a significant amount of computer time, including keyboard entry and viewing text on a standard computer monitor.

• While performing the duties of this job, the employee is regularly required to sit and talk or listen.

• The employee is frequently required to walk and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider. For more information about Amerita, please visit www.ameritaiv.com. Follow us on Twitter and LinkedIn.