BrightSpring Health Services

Responsible for the management of payment applications to customer accounts and invoices.  

• Ensures all batches/checks, denials, and adjustments are keyed and posted within 2 business days of receipt
• Meets productivity standards for keyed payments and denials based on scale of assigned payer
• Achieves 95% or greater accuracy rate on transactions keyed based on quarterly audit
• Ensures each completed batch cover sheet total balances to the postings in EMR and Vendor account with minimal variance
• Ensures the batch cover sheet also balances to the Daily Batch Check-In spreadsheet
• Clears/applies unapplied cash/ACH - No Patient transaction within 60 days of initial posting by working with the AR Teams and Payer contacts to follow up in EOBs/Payment Remittances
• Through daily work activities identifies trends or patterns, either system or process driven, that can be corrected to show improvement
• Engages in team activities as evidenced by participation, mentoring, and training with co-workers

• High School Diploma
• Level I requirement: one year work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
• Level II requirement: one year of work-related experience and one year of exact job experience
• At least two years’ experience in a Medicare certified Home Health/Hospice environment that routinely bills insurance 
• Strong ability to work with numbers and balance dollar figures
• Analytical and problem-solving skills with attention to detail
• Strong verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks
• Ability to learn new technologies
• Possess the technical aptitude required to understand flow of data through systems as well as system interactions

BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.