BrightSpring Health Services

We are seeking a positive, team oriented candidate to provide exceptional customer service as they represent the Support Center to operations while processing transactions, responding to questions, and contributing to a dynamic team environment. Responsible for accurate and timely processing of resident trust account requests from operation/field to ensure availability of funds and maintain appropriate transaction records to maintain compliance with external reporting requirements including audit. 

• Follow standard operating procedures and escalate any uncertainties to Sr. Associate and Supervisor for direction
• Maintain accurate, organized, and current records for all client trust fund requests
• Deposit all funds received by individuals per company policy/practice and regulations and work with the Business Manager/Office Coordinator to ensure deposit requests are closed out timely
• Review all withdrawal requests to ensure appropriate approval per policy prior to processing
• Correct and coach operations on compliance and process requirements
• Upon proper request, verify availability of trust fund monies and communicate with operations on any discrepancies. Perform data entry for client fund accounts
• Complete assigned work and meet productivity standards
• Partner to assist as needed in projects
• Identify process improvement opportunities and advocate for change with Supervisor
• Other responsibilities as assigned

• 3 years of related experience in general office experience; data entry, accounting, accounts payable, collections, medical records, or audit preferred
• 3 years of computer experience including Windows applications
• Experience with a computerized accounting/bookkeeping or electronic health record system
• Effective communication skills and well-developed problem-solving skills
• Exceptional attention to detail
• Responsible use of confidential information
• Proficient computer skills to include email, word processing, and spreadsheet applications
• Ability to manage/prioritize tasks and meet deadlines
• Self-motivated and collaborative team player

BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.

USD $17.00 - $19.00 / Hour